Our Code of Ethics
The NARI Code of Ethics was developed to enumerate the standards of business conduct that the homeowner can
expect when they choose a NARI member for their project. Each member of the National Association
of the Remodeling Industry pledges to observe high standards of honesty, integrity, and
responsibility in the conduct of business:
- By promoting only those products and services which are functionally and economically sound,
and which are consistent with objective standards of health and safety.
- By making all advertising and sales promotions factually accurate with respect to product
description, performance specification, and cost/benefit analysis, and by avoiding those
practices which tend to mislead or deceive the customer with respect to competitive pricing,
saving claims, or the nature and significance of contracts, warranties, agreements, completion
certificates, lien waivers, or liability and workers compensation insurance.
- By writing all contracts and warranties such that they are fair and mutually beneficial to all
parties concerned, such that they are free of ambiguities or omissions which tend to obscure
contractual obligations, and such that warranty terms and provisions are free of the capacity
to mislead or deceive the customer as to the quality or longevity of the product or service.
- By honoring all contractual obligations until or unless they are altered or dissolved by the
mutual consent of all contractual parties concerned, and by fulfilling those obligations in a
reasonably prompt manner that is fair to all parties concerned.
- By promptly acknowledging and acting on all customer complaints, and, in situations where
complaints appear unreasonable and persistent, by encouraging the customer to initiate an
approved third party dispute settlement mechanism
and,
- By refraining from any act intended to restrain trade or suppress competition, and to hereby
promote the private enterprise system and its guaranty of equal rights to all.
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